These 5 Experts Share Their Predictions For Chatbots In 2018 – FORBES

https://www.forbes.com/sites/mnewlands/2017/12/27/these-5-experts-share-their-predictions-for-chatbots-in-2018/#14eaad581530

Chatbots have revolutionized the customer service space: instantaneous, personalized customer response that not only meets customer expectations, but also saves businesses hundreds of thousands of dollars, if not more.

2018 stands to bring even more chatbot innovation. Already, developers are working feverishly to bring new consumer experiences to market. For example, when WhatsApp opens to bots next year, it will unlock direct access to over one billion new users. Chatbots continue to push the envelope of new tech, and there more coming.

I spoke with some of the top chatbot experts in the field to find out what they think is coming next for chatbots in 2018, and how chatbots will evolve over the next year.