2018: The Year of the Chatbot

https://chatbotsmagazine.com/2018-the-year-of-the-chatbot-fc5a5f780a31

The demise of chatbots is often predicted and yet they have continued to consume the news and our lives throughout the year with automated customer service agents popping up to answer our questions and other bots moving behind the scenes giving us information, such as schedule updates, coupons and ‘fake news’ that we may or may not have wanted. And yet, despite all the hype and increased application, somehow in 2017 the bots crept up on us.

Bots have become so pervasive that they are a part of the fabric of our everyday lives whether we completely realize it or not; they are becoming our personal assistants, helping us fight parking tickets, and communicate better with online brands from whom we buy. Companies are deploying bots at a faster rate than ever before to manage their businesses more efficiently. In a survey conducted less than a year ago, 80% of companies stated they had or would deploy a bot by 2020 to improve the customer experience.