Virtual Agent www.chatbots.org/virtual_agent/ A Virtual Agent is an computer generated, animated, artificial intelligence virtual character (usually with anthropomorphic appearance) that serves as an online customer service representative. It leads a intelligent conversation with users, responds to their questions and performs adequate non-verbal behavior. Typical usage The term Virtual Agent is typically used by the professional chatbot industry. Sometimes it starts with a prefix intelligent or interactive, such as Intelligent Virtual Agent (IVA) or Interactive Virtual Agent, and is a synonym for chatbot. The term is also used by scientists, especially…
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